Starting on January, 1st 2017, Citrix will be changing their support requirements. The mandate is to require all customers with only “Subscription Advantage” to upgrade to the “Customer Success Services” program. Traditional Subscription Advantage entitles customers to new version updates, hot-fixes, etc. during the term of their contract. The new Customer Success Services program provides these same entitlements, in addition to proactive monitoring, online enablement training and technical support.
While this service can be very useful to some customers, most are being forced into this upgrade by Citrix. Only existing customers can renew their Subscription Advantage before July 1st, 2017. Any multi-year renewals placed before July 1st will be honored through to their expiration date.
SoftwareONE’s Citrix Commercial & License Analysis Service
If you’re a Citrix customer planning to keep your Subscription Advantage active in years to come, this new requirement will have a severe impact on your maintenance costs in 2017-and beyond. As year-end approaches, we have the expertise and partnership with Citrix to help develop a cost avoidance strategy as well as budget for the coming years.
SoftwareONE’s Citrix Analysis Service is designed to educate customers around the new Customer Success Services requirements in 2017 and provide options as to how they can save money on a proactive/multi-year renewal. This will effectively help you avoid the maximum renewal cost between now and July 1st, 2017 when the Subscription Advantage program has been phased out.
Via the service, SoftwareONE negotiates with Citrix for a deeper discount on the proactive opportunity, and delivers to you 2-3 financing options to help you budget accordingly, including upfront cost savings, cost avoidance strategies, and ways to purchase via financing, if needed.
For more information about this service or to discuss your Citrix workloads, click the banner below to engage with a SoftwareONE Citrix expert.